Shipping policy
SHIPPING POLICY
Thank you for shopping with Made Disciples. Many of our products are prepared especially for each order. Please review the information below before completing your purchase.
ORDER PROCESSING AND PRODUCTION
Orders typically require 3–4 business days to be processed and prepared before shipment.
Processing times do not include weekends or federal holidays. During new releases, sales, holidays, preorders, or periods of high order volume, additional processing time may be required.
ESTIMATED DELIVERY TIME
After processing and production are completed, standard shipping generally takes approximately 5–14 business days.
Most customers should allow approximately 8–21 business days from the date an order is placed for delivery. These timeframes are estimates and are not guaranteed delivery dates.
Unexpected carrier delays, severe weather, holidays, incorrect addresses, customs processing, or other circumstances outside our reasonable control may affect delivery times.
SHIPPING COSTS
Shipping charges are calculated and displayed at checkout before payment is completed. Shipping costs may vary depending on the order’s destination, weight, shipping method, and product selection.
EXPEDITED SHIPPING
When available, customers may select and pay for an expedited shipping option at checkout.
Expedited shipping shortens the carrier’s estimated transit time after an order has been produced and handed to the carrier. It does not necessarily shorten the processing or production period.
Selecting expedited shipping does not guarantee delivery by a particular date unless Made Disciples expressly provides a written delivery guarantee.
PREORDERS AND SPECIAL RELEASES
Preorder items, limited releases, and made-to-order products may have different processing or estimated shipping timeframes. Any special timeframe will be stated on the applicable product page or communicated to the customer.
If an order contains both an in-stock item and a preorder or made-to-order item, the products may ship separately or the entire order may be held until all items are ready.
ORDER TRACKING
When tracking information is available, customers will receive a shipping-confirmation email containing their tracking number.
Tracking information may require 24–72 hours to update after the shipping label is created. The creation of a shipping label does not always mean that the carrier has received or scanned the package.
Please make sure your email address is entered correctly at checkout so you can receive order and shipping updates.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout. Made Disciples is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
If you notice an error, contact us immediately at made.disciples@gmail.com. We will make reasonable efforts to update the address, but changes are not guaranteed once processing has begun.
If a package is returned to us because of an incorrect address, an incomplete address, or the customer’s failure to receive or collect it, the customer may be responsible for the cost of reshipping the order.
MULTIPLE PACKAGES
Items within the same order may be produced or fulfilled from different locations. As a result, an order may arrive in more than one package and at different times. When available, separate tracking information will be provided for each shipment.
SHIPPING DELAYS
Delivery dates shown at checkout or through carrier tracking are estimates. Once a package has been transferred to the shipping carrier, delays may occur that are outside Made Disciples’ direct control.
If we learn that your order cannot ship within the timeframe originally provided, we will contact you with an updated estimated shipping date and any options available under applicable law.
LOST OR MISSING PACKAGES
If tracking has not updated for an extended period or your package appears to be lost in transit, please contact us at made.disciples@gmail.com with your name and order number. We will review the tracking information and assist with the carrier’s claim or investigation process when appropriate.
If tracking shows “Delivered” but the package cannot be located, please:
• Verify that the shipping address on the order is correct
• Check around the delivery location
• Ask household members, neighbors, or building management
• Allow up to two additional business days, as some carriers mark packages delivered before final arrival
• Contact the shipping carrier directly
Please also notify Made Disciples as soon as possible so we can review the matter. Refunds and replacements for packages marked as delivered are not automatic and will be determined after reviewing the available information and carrier investigation.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please email made.disciples@gmail.com within seven calendar days of delivery.
Include your order number and clear photographs of the merchandise and packaging so we can evaluate the issue and provide an appropriate resolution.
INTERNATIONAL SHIPPING
International shipping will only be available when offered at checkout. International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product price or shipping cost unless expressly stated otherwise.
CONTACT US
For shipping-related questions, please contact:
Made Disciples
made.disciples@gmail.com